ACD Group Information:  Monitors call activity within the ACD.

ACD Account Number:  Enables a user to log on to one or more ACD queues.

Automated Attendant:  Answers and routes incoming calls, eliminating the need for a dedicated attendant. Up to 20 automated attendants can contain routing information for day, night, weekend, and other configurations.

Announced Transfer:  User can announce a call before transferring to another extension.

Attendant Messaging:  With Attendant the receptionist can attach a text message to transferred calls.

Auto Paging:  Automatically announces a call waiting at an extension over a paging system.

Blind Hold with Message:  Enables the user to put a call on blind hold with a notification that the caller has been put on hold.

Call Forwarding:  Incoming calls can be forwarded to another extension.

Caller ID:  Displays the name and number of the caller when the phone rings.

Call Pickup:  User can answer calls ringing or on hold at other extensions.

Call Record: Allows Display Phone or Connect Station users to record their telephone conversations. Recorded conversations are saved to voice mail and accessed like any other message. 

Call Reporting:  Uses integrated Station Message Detail Reporting (SMDR) to generate usage reports.

Call Screening: Allows a Display Phone user to listen to a voice mail message as it is being recorded, and to connect with the caller if desired.  

Call Waiting Tones:  Alerts user of an incoming call while on another line.

Caller ID Routing:  Routes calls to specific extensions based on Caller ID information.

Centrex Support:  Telecor VS1 phone system supports the use of Centrex lines.

CO Flash:  A signal to the Telephone Company or Central Office (CO) indicating that special instructions will follow.

Conferencing:  Three 16-party virtual conference rooms available.

Dial By Name:  Caller can access an extension by dialing a person's name.

Dialed Number Identification Service (DNIS):  Identifies the number a caller used to call the system, enabling one trunk group to serve multiple applications.

Direct External Programmable Dialtone:  Enables user to eliminate dialing "9" to make an outside call.

Direct Inward System Access (DISA):  Enables a user to access system features from outside as if calling from an extension.

Direct Inward Dialing (DID):  Callers dial a dedicated number to reach an internal extension.

Discreet Call Screening:  Lets the user preview an incoming call (Caller ID, name, number) and route the call to another station without interrupting a call in progress.

Extended 911 Features:  Users can dial "911" or "9,911" to place an emergency call.

External Device Contacts:  Also included with the Telecor VS1 System are 6 external device contacts, including two zone pager outputs for overhead paging systems, two music inputs for music on-hold or promotions on-hold, and two dry contact relays to attach electronic door locks, buzzers or sirens.

Flexible Ringing Assignments:  Enables user to program a CO line to target multiple destinations, such as a receptionist or voice mail.

Flexible Station Numbering:  Extensions can be numbered according to physical or departmental location.

Forced Account Codes:  The system can be configured to require a caller to enter an account code whenever they place an outside call.

Follow Me: Enhances a station’s call forwarding capabilities by allowing calls to be forwarded to an off-premise phone number.

Group Ring:  Incoming calls ring at a group of extensions.

Guest Mailboxes:  200 virtual voice mail extensions for users without a physical phone.

Handsfree Intercom:  Automatically connects internal calls for two-way communication through the telephone speaker.

Least Cost Routing:  Routes outgoing calls to the correct CO line pool and uses the appropriate access code to be dialed.

North American Numbering Plan (NANP) Compatible

Network Card I/F:  Novell® Netware ® Interface compatible.

Parked Call Return:  Parked calls will ring back to the station that parked them.

Private Line Assignment:  Dedicates a CO line to a specific station.

Programmable Relays:  Two dry contact relays for devices such as security locks or entrance lights.

Promotions on Hold:  Informs customers about new products or promotions.

Scheduled Events:  Enables the phone system to change the way it interacts with callers, loading different answering modes at scheduled times, such as weekends or after hours.

Selectable Outgoing Messages: Allows a user to record up to nine outgoing messages (voice mail greetings), and then select one of the nine messages as the outgoing message. 

Station Message Detail Recording (SMDR):  Provides detailed call information for station and ACD reporting.

T1 Interface:  Up to two T1 interface cards are supported.

Telecor's System Management Application:  Provides configuration and diagnostics capabilities, remote site access, and management.

Text Messaging:  User can view Caller ID and text messages prior to answering a call.

Toll Restriction:  Restricts specific phones from making certain types of calls, such as long distance.

Universal Ports:  On the Telecor Port Expansion Unit, eight of the 16 ports can be either station or CO lines. Station ports can be configured for digital or analog use, eliminating the cost of specially dedicated lines.

Voice Mail:  More than 30 hours of voice mail storage is available. User can record up to nine personal greetings and establish a secure 4-digit passcode. Features include:

Sending Options:  Send Message, Replay Message, Cancel Message, Re-Record Message, Resume Recording, Group Broadcast, Forward Message with Comments.

Message Playback Options:  Replay, Pause, Delete, Save, Fast Forward, Rewind.

Voice Mail Call Return: Quickly return a call to an extension or outside number based on the Caller ID information associated with a voice mail message. 

Caller ID Stamp Message

Escalation:  Can forward messages to up to 20 other voice mail extensions.

Time/Date Stamp on Message

Voice Mail Notification on a Digital Pager:  Alerts a mobile user to new voice mail messages through his pagers, displaying Caller ID.

Zone Paging:  Page a specific department or area. 20 software configuration zones are available.