CVS Features 
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Sound and Communications Magazine Article: CTI Goes to School
Voice Mail
Voice mail boxes are available to every telephone in the system as a standard feature. No special voice mail software is required. The system will automatically notify staff when they have a voice mail message by illuminating the telephone's message waiting lamp. Voice mail notifications to digital pagers can alert staff of new messages in their mail box. Messages can be retrieved from on or off premises and can also be transferable to other mail boxes. Principals can broadcast a message to their entire staff simultaneously. Up to 200 guest mail boxes are available for traveling teachers. Teachers can place their phone on "Do Not Disturb" which will prevent their phone from ringing and automatically route calls to their voice mail box. Users are advised every time they access their mail box as to how many old and new messages they have.

Enhanced 911
Dialing 911 or 9, 911 from any phone in the system places an emergency call regardless of a phone's restriction status or if all lines are busy.  When a 911 or 9, 911 call is placed, designated staff are alerted by phone and by a recorded message that announces the origin of the call over selected speakers.

Enhanced 911 allows Caller ID that is specific to a general location in a school to be sent to 911 emergency services. This informs emergency personnel of the area in the school where the 911 call was placed.

Do Not Disturb
Any of the telephones connected to the CVS system may be placed in the "Do Not Disturb" mode of operation. While in this mode, the phone will not ring and anyone calling will be automatically routed to the party's voice mail box. The voice mail message lamp on the party's telephone provides notification of a message in their mail box.

16-Party Conferencing
The system is provided with 3 telephonic conference rooms that allow 16 parties to be in a single conference within each room.  All three rooms can operate simultaneously and each room can be locked to allow for privacy.  The 16-party conference rooms are an addition to the normal 3-party conference feature.

Homework Help Line
CVS provides a Homework Help Line feature which allows up to 200 instructors to record homework information into the system by themselves. Students and parents have access to this information from their home telephone 24 hours a day, 7 days a week. In addition, students and parents can leave messages for the teachers. The ability to record homework information is password protected and can be accomplished from any phone, on or off premises, by the teachers.

Urgent Call
Schools require that teachers have the ability to place an urgent call to the office in emergency situations. The CVS system provides this feature from any phone in the system. The Urgent Call feature rings a group of designated phones and displays the priority level and the extension location of the call. In addition to displaying the call, a voice message is played over a selected group of speakers, identifying the location of the call. The first phone to answer the call is connected. 

Crisis Control
Using the classroom and hallway speakers, the school building can be programmed for listen-in by area. The building can be divided into 8 areas. By dialing a special code from any telephone in the system or from outside the building, the speakers can be activated, allowing rescue personnel to monitor activity in the location of the crisis.

Auto Attendant 
The school's receptionist is often required to perform numerous tasks and is not always available to answer calls promptly, especially during peak activity periods prior to the beginning of classes and at the end of the school day. The CVS system includes 20 built-in Auto Attendants that can answer and route incoming calls, enhancing call processing capabilities and eliminating the need for a dedicated attendant.

Two Communication Paths per Classroom
In addition to the classroom telephone, the room speaker can be used as a second communications path to the classroom. This ensures that intercom calls and paging announcements will be heard even when the phone is in use. By utilizing classroom speakers rather than business speakerphone instruments, quality hi-fi reproduction, with sufficient audio power, ensures that teachers can hear and be heard from anywhere in the classroom. This path can be accessed by any telephone in the system. In addition, telephones outside the facility, such as the 911 operator, can get access.

Panic Buttons
As an optional feature, panic buttons can be installed in the classrooms to alert a designated group of display phones in emergency situations. The system can support buttons for every classroom or for a selective number of rooms.

Speaker to Phone Switching
The system provides for the automatic switching of conversation over the classroom speaker to the classroom telephone, by simply lifting the classroom telephone handset.

Auto Page
Before and after school hours, when teachers may not be in their classrooms, they can be automatically paged by the auto attendant. A message is played over the school's paging speakers that announces the extension of the phone being called. The teacher simply dials the extension number from any phone in the system and the call is automatically transferred to the teacher. If the page is not answered, the call will automatically go to their voice mail box. This call process is conducted without operator assistance. 

Cordless Phone
The CVS system ensures that even the most mobile school staff members are able to receive and make phone calls. A standard cordless phone can be connected to the display phone's data jack. When staff members are away from their desks, they simply take a cordless handset with them, and it rings when a call rings at their extension. The cordless phone becomes an extension of the display phone. No additional extensions or special programming is required.

Server-Based System
An open CTI architecture allows the school to build and add Windows®-based telephone applications not possible with conventional microprocessor-based PBX and Electronic Key systems.

 

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