Microsoft®
Compatibility
Connect works with many popular off-the-shelf Windows-based applications,
sharing data and commands via Dynamic Data Exchange (DDE) or the Microsoft
Telephony Applications Programming Interface (TAPI). This means calls
are handled smoothly and customer contact information can be accessed
quickly — in short, Telecor Connect is a revolutionary way of maximizing
the effectiveness of every call.
Support for
Single-line Phones Connected with Connect
The following occurs whether or not Connect or the
PC is running:
The phone rings.
When taken off-hook, a ringing single-line
phone answers the incoming call without having to interact with the
Connect console.
Users can dial the single line phone
rather than using the Connect interface to dial.
Connect Features:
Account Code Tool:
Allows efficient tracking of calls by coding calls for SMDR tracking.
ACD Status
Window: User can monitor Automatic Call activities
such as the number of users logged on or the number of calls in the queue.
Away From Desk:
Notifies user of incoming calls when away from his desk.
Blind Hold:
User can place calls on hold without connecting to the call.
Blind Transfer:
Enables user to automatically transfer calls to a specific extension or
voice mail.
Caller ID Name
and Number: Enables the user to transfer Caller ID
information to other extensions throughout the system.
Call Bar:
Miniature version of the Calls window that enables user to make and receive
calls without running Connect in full-screen mode.
Dynamic Data
Exchange (DDE): Integratable with DDE-friendly
applications to share data and commands.
Discreet Call
Screening: Enables user to preview incoming calls
through Caller ID prior to answering them.
Display
Messaging: User can send text message when
transferring call to an extension.
Extensions List:
User can look up internal phone numbers quickly and easily.
Personal
Phonebook: User can customize up to 1,000 speed dial
entries.
Phone System
Directory: Includes user, ACDs, Groups and Guest
Mailboxes. Simultaneous Call Handling - Can accept up to 10 calls at the
same time.
Station Status:
Monitor five different stations, Groups, ACDs, or conference rooms. Allows
direct-dial by double-clicking the desired station.
Telephony
Applications Programming Interface (TAPI):
Integratable with TAPI compliant applications to perform screen pops and
call control.
Voice Mail
Message Indicator: Alerts user to new voice mail
messages. |
